1. Develop, implement, and continuously improve the Quality Management System (QMS) in compliance with ISO 9001 standards and company requirements.
2. Lead and manage all Quality Assurance (QA) and Quality Control (QC) activities across incoming materials, production processes, and finished products.
3. Establish quality objectives, KPIs, quality plans, and improvement programs aligned with business goals and customer expectations.
4. Ensure compliance with customer specifications, industry standards, regulatory requirements, and internal quality procedures.
5. Drive root cause analysis and corrective/preventive actions (CAPA) to eliminate recurring quality issues using tools such as 8D, FMEA, and 5 Why Analysis.
6. Manage customer complaints, quality concerns, and audits while maintaining high levels of customer satisfaction.
7. Lead supplier quality management activities including supplier evaluations, audits, performance monitoring, and corrective action follow-up.
8. Plan and oversee internal and external audits, ensuring successful certification and compliance with applicable standards.
9. Analyze quality performance metrics, defect trends, quality costs, and operational data to support management decision-making and continuous improvement initiatives.
10. Lead, coach, develop, and evaluate the Quality team while promoting a culture of quality, accountability, operational excellence, and continuous improvement.
11. Identify quality risks that may affect product compliance, customer satisfaction, or business performance and implement mitigation actions.
12. Manage quality department resources, including personnel, testing equipment, laboratory facilities, training programs, and quality budgets.

Education & Professional Experience:

1. Bachelor’s Degree in Civil Engineering, master’s degree in quality management, Operations Management is highly preferred.
2. ISO 9001 Lead Auditor Certification with proven experience managing certification and surveillance audits.
3. Minimum 10 years of progressive experience in quality management within manufacturing or heavy industrial environments.
4. Minimum 5 years in a managerial or leadership role overseeing quality functions.
5. Strong knowledge of Quality Management Systems (QMS), ISO 9001 requirements, auditing techniques, and quality assurance methodologies.
6. Extensive experience with quality tools including SPC, MSA, FMEA, Control Plans, 8D, CAPA, Pareto Analysis, and Root Cause Analysis.
7. Experience managing supplier quality, customer quality, internal audits, and regulatory compliance programs.
8. Strong understanding of manufacturing processes, product inspections, testing methods, and quality control systems.
9. Experience leading continuous improvement initiatives using Lean Manufacturing, Six Sigma, Kaizen, and process optimization techniques.
10. Knowledge of laboratory management, calibration systems, and measuring equipment control.
11. Strong analytical skills with the ability to interpret quality data and drive data-based decisions.
12. Proficiency in ERP systems and Microsoft Office applications, especially Excel and Power BI.
13. Excellent leadership, coaching, team building, and performance management skills.
14. Strong communication, presentation, negotiation, and stakeholder management abilities.
15. Good command of spoken and written English.